AN INVESTIGATION OF THE IMPACT OF COVID-19 ON THE FUTURE OF WORK IN MALAYSIA: ACCELERATING TRANSFORMATION THROUGH DIGITAL COMPETENCY

Abstract

The COVID-19 pandemic has caused major societal changes that have a dramatic impact on many facets of society, including the future of work.  This research aims to examine the influences of the successful hybrid working model. The factors that will be discussed in this study included the internal factors such as digital talent, digital competency, worker competitiveness and the external factors, revolution of industry 4.0 in workforce. In this study, the primary data will be collected through questionnaire by using the online survey platform – Google Forms. The sampling method and technique for this study is convenient sampling of non-probability sampling method. Total 130 responds have been collected, in which the survey is circulated within Malaysia. The result of the study revealed that digital talent, digital competency, and worker competitiveness have significant on the success of hybrid working model. On the other hand, the external variable, revolution of industry 4.0 in workforce on the success of hybrid working model is insignificant.